Last updated: 10 December 2025
1. Introduction
This Shipping Policy outlines how SnugglyPlush (“we”, “us”, “our”) processes, ships, and delivers orders placed through our website.
If you have any questions, please contact us at info@snugglyplush.com.
We ship worldwide.
2. Processing Times
All orders are processed within 1–3 business days (Monday–Friday), excluding public holidays.
During busy seasons (Black Friday, Christmas, etc.) processing may take slightly longer.
You will receive a confirmation email once your order has been dispatched.
3. Shipping Times & Methods
Shipping times depend on your location and courier availability.
United Kingdom
- Standard Delivery: 2–4 business days
- Tracked Delivery: 1–3 business days
Europe
- Standard International: 5–10 business days
- Tracked International: 5–9 business days
United States & Canada
- Standard International: 7–15 business days
- Tracked International: 7–12 business days
Australia & New Zealand
- Standard International: 7–15 business days
- Tracked International: 7–12 business days
Rest of the World
- Standard International: 10–20 business days
- Tracked International: 7–18 business days
These are estimated timeframes and may vary based on courier, customs, weather, or seasonal delays.
4. Shipping Costs
Shipping charges are calculated at checkout based on:
- Destination
- Shipping method selected
- Weight and size of your order
- Active promotions
Free shipping may be offered during specific promotions.
5. Tracking Information
If your chosen delivery method includes tracking, you will receive a tracking link by email once your order has shipped.
Some countries may have limited tracking visibility due to local postal service restrictions.
6. Customs, Duties & Import Fees (International Orders)
International shipments may be subject to customs duties, VAT, or import taxes charged by your local government.
Important notes:
- These fees are not included in product or shipping prices
- SnugglyPlush is not responsible for these charges
- Customers are fully responsible for paying any customs or import fees
- Refusal to pay customs fees may result in the parcel being returned or destroyed by customs
No refunds will be issued for packages returned or lost due to unpaid customs fees.
7. Address Accuracy
Please ensure that your shipping address is correct at checkout.
SnugglyPlush is not responsible for:
- Delays due to incorrect or incomplete addresses
- Lost packages resulting from address errors
- Reshipping costs if the parcel is returned to us due to an address mistake
If the parcel is returned to us, we can reship it (shipping fee applies).
8. Delayed, Lost or Stolen Packages
Delayed Orders
Orders may be delayed due to:
- Customs processing
- Weather conditions
- High-volume periods
- Courier delays
We cannot guarantee delivery dates, but we will help track the parcel.
Lost Packages
A package is considered lost if:
- UK orders: 10 business days past expected delivery
- International orders: 20 business days past expected delivery
We will investigate the issue with the courier and offer a replacement or refund once the investigation is complete.
Stolen Packages
If tracking shows “delivered” but you cannot locate the parcel:
- Check with neighbours or household members
- Verify the delivery location
- Contact the courier directly
While we will try to assist, SnugglyPlush is not responsible for stolen packages that have been marked as delivered.
9. Return Shipping (If Applicable)
For information on returning items, please refer to our Refund Policy.
Return shipping fees vary depending on your location and reason for return.
10. Contact Us
For shipping-related questions, assistance, or updates, contact us at:
Email: info@snugglyplush.com
Business name: SnugglyPlush
Address: Goldings Road 81 IG10 2QW Loughton