Last updated: 10 December 2025
1. Introduction
These Terms & Conditions (“Terms”) govern your access to and use of the SnugglyPlush website (the “Site”), as well as any purchases you make from SnugglyPlush (“we”, “us”, “our”).
By using the Site or placing an order, you agree to be bound by these Terms.
Please read them carefully before using the Site.
2. About Us
Business name: SnugglyPlush
Email: info@snugglyplush.com
Address: [insert business address]
We operate as an online retail store offering worldwide shipping.
3. Use of the Website
By accessing the Site, you confirm that you:
- Are at least 18 years old
- Will not use the Site for unlawful or fraudulent purposes
- Will provide accurate and complete information when placing an order
We reserve the right to refuse service or restrict access for any misuse of the Site.
4. Products and Availability
We make every effort to display accurate product descriptions, images, and colours.
However, colours may vary depending on your device display settings.
All products are subject to availability.
We may limit quantities or discontinue products at any time.
5. Prices and Payments
All prices are shown in GBP (£) unless otherwise stated.
Prices may change at any time before an order is confirmed.
We accept various secure payment methods including:
- PayPal
- Stripe
- Major debit/credit cards
- Other processors shown at checkout
By providing payment information, you confirm that you are authorised to use the selected payment method.
6. Order Process
After placing an order, you will receive an email confirmation.
Your order is accepted only once it has been processed and dispatched.
We reserve the right to cancel an order if:
- The product is unavailable
- Payment cannot be processed
- Fraud is suspected
- Incorrect information was provided
If an order is cancelled, you will be notified and refunded.
7. Shipping & Delivery
We ship worldwide.
Delivery times may vary depending on your location and courier availability.
Full details, including shipping costs, estimated delivery times, and customs information can be found in our Shipping Policy.
Delays caused by customs, courier services, or events beyond our control are not our responsibility.
8. Customs, Duties & Taxes
International customers are responsible for any customs duties, import charges, or taxes imposed by their local government.
We have no control over these fees.
Refusal to pay customs charges may result in the package being returned or destroyed.
No refunds will be issued for such cases.
9. Returns, Exchanges & Refunds
Your rights as a customer are protected under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
You may return eligible items within 14 days of receiving your order.
Returned products must be unused, unworn, and in original packaging.
Some items may not be eligible for return for hygiene reasons (e.g., worn clothing items).
Full details can be found in our Refund Policy.
10. Intellectual Property
All content on the Site — including images, text, graphics, logos, branding, and product designs — is owned by SnugglyPlush or licensed for our use.
You may not copy, reproduce, distribute, or use any content without written permission.
11. Prohibited Activities
You agree not to:
- Use the Site for illegal purposes
- Upload malicious software or attempt to breach security
- Interfere with Site functionality
- Collect data from the Site without permission
- Impersonate another person or provide false information
Violation of these Terms may result in termination of your access.
12. Limitation of Liability
SnugglyPlush is not liable for:
- Indirect or consequential damages
- Loss of profits, revenue, or data
- Delays outside our control
- Issues caused by courier services
Nothing in these Terms limits liability for:
- Fraud or fraudulent misrepresentation
- Death or personal injury caused by negligence
- Any rights you have under UK consumer law
13. Personal Data
Your personal information is handled according to our Privacy Policy, which explains how we collect, store, and protect your data in compliance with UK GDPR.
14. Third-Party Services
We may use third-party tools, plugins, analytics, or apps.
These providers have their own terms and privacy practices.
We are not responsible for third-party websites linked from our Site.
15. Changes to These Terms
We may update these Terms at any time.
The updated version will be posted on this page with a revised “Last updated” date.
Continued use of the Site after changes means you accept the updated Terms.
16. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be resolved by the courts of England and Wales.
17. Contact Us
If you have questions about these Terms, please contact us:
Email: info@snugglyplush.com
Address: Goldings Road 81 IG10 2QW Loughton
Business name: SnugglyPlush